FAQS
What is the Austin Energy Retail Coupon program?
The Retail Coupon program is an incentive program that offers Austin Energy residential customers Instant Savings on energy-saving products at retailers (in-store and online). Upon successful validation of an Austin Energy Residential Account, a customer will receive their selected retailer’s in-store or online coupon barcode to redeem upon purchase.
Why is Austin Energy offering this program?
The Retail Coupon program is one of many efforts to provide customers with the tools to make a real difference in their energy use and costs. Austin Energy understands how important customer time is, which is why they are offering a quick and easy way to receive Instant Savings on energy-saving products at participating retailers. The environment also benefits from increased use of energy-saving products.
What types of energy-efficient products are available at a discount?
- ENERGY STAR® Electric Clothes Dryers
- ENERGY STAR® Refrigerators
- ENERGY STAR® Freezers
- ENERGY STAR® Heat Pump Water Heaters
- Smart Thermostats
Who is eligible for this program?
Austin Energy residential customers are eligible to request coupon codes to purchase a variety of products at participating retailers. Total coupon code limits apply per customer account. The total limit per customer account: Limit 5 thermostats. Limit 2 for all appliances.
I am an Austin Energy customer. How do I apply for a coupon?
A customer may apply for a retail coupon by visiting our website at austinenergy.clearesult.com, or by scanning the QR code located near eligible products in the store with a smart phone. If you have any questions or need support, please call our contact center at (888) 964-6040.
How long is the coupon code valid?
Coupon codes received in a given year, expire 12/31 of that same calendar year.
The customer would like to purchase their energy-efficient product from a different retailer other than the one they reserved their coupon with. Do they need a new discount code?
Yes, coupon codes are specific to the original retailer the customer selected.
The customer would like to purchase a different model than the one they reserved for; do they need a new coupon?
If the model is a qualified product and is being purchased at the same store, then no, a new coupon does not need to be issued.
Can the customer cancel their coupon and get a new one later?
Yes, a customer may cancel their coupon and get a new one later. The customer will receive a cancelation confirmation via email within 1-2 business days. As a reminder, coupons are valid during the calendar year in which they were issued. Coupons are subject to availability and may not be offered later.
The customer returned the item that they used the coupon on, can they get another coupon?
Yes, we will need to cancel the original coupon and reissue. This may take 1-2 business days.
Or if the customer has not reached the max limit, we can issue a new coupon, and cancel the old one in the background.
Are Austin Energy Business Customers eligible for this offer?
The Retail Coupon program is for Austin Energy residential customers. Commercial/business account holders are not eligible for this offer.
After installation of a new smart thermostat, what should the customer do with their old thermostat?
It is very important that the customer disposes of their old thermostat in an approved Thermostat Recycling Corporation (TRC) bin for recycling. The service is FREE, and the customer can find a location near them at https://thermostat-recycle.org/. The program accepts all brands of wall-mount mercury-containing thermostats. The thermostat must be whole and not leaking. TRC no longer requires the thermostat cover. Do not dispose of mercury-containing thermostats in the local landfill or local incinerator.
Why does the customer need to create a profile?
A profile enables us to verify the customer’s eligibility for offers and will be used to save their information for convenience receiving rebates in the future. Customers may use guest checkout to receive their rebate coupon(s). However, customers should be aware that by using a guest account, they may have less visibility into the status of their coupon and will need to contact us directly for any support with reissues.
Is this profile tied to the customer’s Austin Energy electric account?
No. While account numbers are used to help verify eligibility for offers, the profile created on the Retail Coupon website is separate from Austin Energy electric accounts.
Contact Us
Need further assistance? We're here to help.
Please contact us at [email protected] or 888.964.6040 with any questions.
All requests sent via email will be handled within two business days.
Representatives are available:
Monday-Friday, 8 am - 5 pm Central Time, excluding Federal holidays